Refund & Cancellation Policy

The short version

DeskLeo is a monthly subscription with no lock-in. Cancel any time and you won't be charged again. Because it's a digital service you can use immediately, monthly fees already paid are generally non-refundable — but we always fix genuine billing mistakes, and if something is seriously wrong we'll make it right.

Cancelling

You can cancel at any time — email us or use the option in your dashboard. Your plan stays active until the end of the period you've already paid for, and it will not renew after that. There is no cancellation fee and no minimum term.

Refunds

• Duplicate or failed charges — if you were charged twice, or charged for a payment that failed, we refund it in full.
• Billing errors — charged the wrong amount or after you cancelled? Tell us within 7 days and we'll refund the difference.
• Service not delivered — if a technical fault on our side stopped you using the service for a sustained period, contact us and we'll credit or refund that time fairly.
• Change of mind — monthly fees for a period you've already started are non-refundable, since the service is available to you throughout. Cancel any time to stop future charges.

How refunds are paid

Approved refunds go back to your original payment method through our payment processor (Cashfree) and typically arrive within 5–7 business days, depending on your bank.

Contact

Cancellations, refunds or billing questions: prateekpatel712@gmail.com. We reply within 48 hours.